Ordering

Will this item fit my vehicle?

Absolutely. All AUSGO products are custom-designed to fit specific vehicle makes, models, and years.
If you're unsure whether an item will fit your vehicle, please contact our customer support team before placing your order — we're happy to confirm compatibility for you.

Can I cancel or modify my order?

We understand — plans change!
If you need to cancel or change your order, please reach out to us as soon as possible.
Orders are processed quickly, so we cannot guarantee changes after the order is placed. If your order has already shipped, cancellation may not be possible — but you can still request a return or exchange after receiving it.

Do you offer wholesale pricing?

Yes! We offer tiered wholesale pricing for bulk orders.
Please contact our wholesale team for details on pricing, order minimums, and lead times.

Shipping

How can I track my order?

Once your order ships, you’ll receive a confirmation email with a tracking number.
Use that number on our website or the carrier’s website to track your delivery in real time.

How long does delivery take?

We ship from our U.S. warehouse for fast, reliable delivery.

  • Processing time: 1 business day
  • Standard shipping (within continental U.S.): 2–7 business days
  • Tracking: Provided via email after dispatch

Do you ship internationally?

Currently, we only ship within the United States from our U.S. warehouse.
If you're located in Australia or New Zealand, please visit our regional store for local support:
🇦🇺 Australia & New Zealand Store

We’re working on expanding to more countries soon — stay tuned!

Returns & Refunds

I received a faulty or incorrect item — what now?

We’re sorry about that!
Please contact our support team immediately with:

  • Your order number
  • A brief description of the issue
  • Clear photos of the item showing the problem

Keep the item in its original packaging and unused while we resolve the issue. We typically reply within 24 business hours.

Can I return a product?

Yes — we offer a 30-day return policy for unused, undamaged items in their original packaging.

To qualify:

  • Item must be purchased directly from our official store
  • Must be unused and in resalable condition
  • All parts and packaging must be returned in full

Contact our support team to start your return — we’ll guide you through the process step by step.

How long do refunds take?

Refunds are processed after we receive and inspect your returned item.
The time for the refund to appear on your account may vary depending on yourbank or payment provider.

Warranty

What is your warranty policy?

We stand behind every AUSGO product.
All car floor mats include a standard 3-year warranty, covering manufacturer defects in materials and workmanship under normal use.

Want more protection?
Register for our free extended warranty to enjoy lifetime coverage.

👉 Click here to register your product and activate your lifetime warranty.

What’s not covered under warranty?

Our warranty does not apply to:

  • Improper installation damage
  • Accidents or collisions
  • Misuse or abuse
  • Normal wear and tear
  • Unauthorized modifications or repairs

Not sure if your issue qualifies? Just ask — we’re happy to help.

📩 Still looking for answers?

If the answers you're looking for aren't in our FAQ, Please include your order number or full name. So we can assist you faster.
We typically respond within 24 hours on business days.