Refund policy

At Ausgo 4WD USA, your satisfaction is our priority. Our return policy is designed to give you peace of mind and full confidence when shopping with us.

📦 30-Day Return & Exchange Guarantee

We offer a 30-day return or exchange service under the following conditions:

  • Items must be brand new, unused, and in resalable condition
  • Items must be returned in original packaging, with all parts and accessories included
  • Products must be complete, undamaged, and uninstalled (especially if adhesive backing is included)
  • You are responsible for both the return shipping and the original shipping cost. This also applies to orders cancelled after dispatch or in transit
  • For exchanges, you are also responsible for replacement item shipping costs

🛑 Returns that do not meet these conditions may be rejected and returned to sender, unless written approval is given beforehand.

📞 Contact Us First Before Returning

Do not send any item back without contacting our customer service team.
Unauthorized returns will not be accepted or refunded, and may be considered forfeited.

⚠️ Faulty or Incorrect Items

If you received a damaged, defective, or incorrect item, we’ll cover return shipping and offer a full refund or replacement, based on your preference.

To help us resolve the issue quickly, please provide:

  • Photos or videos of the problem
  • Your vehicle details (make, model, year)

✅ Fitment Guarantee

We guarantee that all our products will fit the vehicle models listed in the product description.

If the item does not match your vehicle as advertised, we will gladly offer a return or exchange.

To process a fitment-related return, please provide:

  • Clear photos of the received item and packaging label
  • Images/videos clearly showing the fitment issue
  • Your vehicle information (make, model, year)
  • The item must be uninstalled, unused, and returned in original packaging

📌 Return Timeframe

  • Returns must be initiated within 30 days of receiving your item
  • Requests made after 30 days will not be accepted

💰 Refund Process

  • Refunds will be issued after the returned item is received and inspected
  • Processing time varies by payment provider or bank
  • Shipping fees are non-refundable

❗ Important Notes

  • We are not responsible for damage caused by incorrect installation
  • Used or installed products cannot be returned or refunded
  • Inspect all items upon delivery and before installation
  • Report any issues immediately to avoid complications

🚫 Delivery Refusal

Refusing to accept delivery is not supported. If a package is refused:

  • A handling fee will be deducted from your refund
  • Original shipping costs will also be non-refundable

📬 Need Help? Contact Us

Have a return question or need assistance?
Our support team is here to help!
🕘 Mon–Fri, 9AM–5PM (PST)