Privacy policy

Effective Date: August 6, 2025

At AUSGO1US LLC (“we,” “us,” or “our”), operator of the AUSGO 4WD USA online store (the “Services”), your privacy is very important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, place an order, or otherwise interact with us. By using our Services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information that identifies, relates to, describes, or can reasonably be linked to you (“personal information”). This includes:

  • Contact Information: name, email address, phone number, billing and shipping addresses.
  • Account Information: username, password, preferences, and settings.
  • Payment Information: credit/debit card details, billing data, and transaction details.
  • Order Information: products purchased, returns, exchanges, and cancellations.
  • Device and Usage Information: IP address, browser type, operating system, pages visited, and interactions with the Services.
  • Communications: any messages, inquiries, or feedback you send us.

We may also collect aggregated or anonymized data that does not identify you personally.

2. How We Collect Information

  • Directly from You: when you create an account, place an order, sign up for newsletters, participate in promotions, or contact customer service.
  • Automatically: through cookies, tracking pixels, web beacons, and other technologies when you use our Services.
  • From Third Parties: such as payment processors, delivery services, or marketing partners.

3. How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders, including shipping and payment processing.
  • Communicate with you about your account, orders, and customer support.
  • Send marketing and promotional materials if you have opted in.
  • Improve and personalize your shopping experience.
  • Detect, prevent, and address fraud, security issues, and violations of our policies.
  • Comply with legal obligations and enforce our terms of service.

4. Disclosure of Your Information

We may share your personal information with:

  • Service Providers: third parties who perform services on our behalf, including payment processors, shipping companies, IT providers, and marketing partners.
  • Legal Authorities: when required by law, to respond to legal processes, or to protect rights and safety.
  • Business Transfers: in case of merger, acquisition, or sale of assets.

All third parties are contractually required to protect your information and only use it for authorized purposes.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and support marketing efforts. You can control or disable cookies via your browser settings; however, some features of the Services may not function properly if cookies are disabled.

We do not respond to “Do Not Track” signals currently.

6. Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including:

  • The right to access, correct, or delete your personal data.
  • The right to object to or restrict certain processing activities.
  • The right to data portability.
  • The right to opt out of marketing communications.

To exercise these rights, please contact us at ausgo1us@gmail.com. We may need to verify your identity before processing requests.

7. Data Retention

We retain your personal information only as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce agreements. When data is no longer needed, we securely delete or anonymize it.

8. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure.

9. Children’s Privacy

Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us to request deletion.

10. International Data Transfers

Your information may be processed and stored in the United States or other countries where we or our service providers operate. When transferring data internationally, we take appropriate safeguards in accordance with applicable laws.

11. Links to Other Websites

Our Services may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. When material changes occur, we will notify you by posting a notice on our website or other means. Your continued use of the Services after changes indicates your acceptance of the updated policy.

13. Contact Us

For questions, concerns, or to exercise your privacy rights, please contact us at:

📧 Email: ausgo1us@gmail.com

Thank you for trusting AUSGO 4WD USA. We are committed to protecting your privacy and providing a safe shopping experience.